If you do not see credit card or installment payment options on the payment page, please don’t worry — this is usually related to the system’s risk control mechanism or channel restrictions. Below are the common reasons and suggested solutions:
Common Reasons
Multiple failed card payment attempts within a short period. To protect your account security, the system may temporarily hide the credit card option to prevent risky transactions.
Your country/region does not currently support certain installment services such as Klarna, Afterpay, or Clearpay. These services are limited to specific regions, and if your address is outside the supported areas, the options will not be shown.
The order amount exceeds the supported range for installment payments. Installment services typically set minimum or maximum limits, and if the order amount is outside that range, the option will be automatically hidden.
Suggested Solutions
To help you complete your payment smoothly, we recommend the following:
Change your network environment (e.g., switch between Wi-Fi and 4G) or try again later to avoid being continuously identified as abnormal behavior by the system.
Check if the order amount meets the requirements of the credit card or installment payment method. If necessary, adjust the amount or choose another available payment method.
If your address and order amount are within the acceptable range but the payment options still do not appear, please take a screenshot of the page and contact our online customer service. We will look into the issue and provide assistance as soon as possible.