If you attempted to pay by credit card at checkout but the payment was unsuccessful, please don’t worry — this is quite common and is usually caused by one of the following reasons:
Common Reasons:
Incorrect card information entered
Please double-check that the card number, expiration date, and CVV security code are all entered correctly.Insufficient balance or transaction limit reached
Some banks set a daily or per-transaction spending limit. We recommend contacting your card issuer to confirm and adjust your limits.Bank or risk control system blocked the transaction
If you have experienced multiple recent payment failures, your bank may have temporarily disabled online payments for security reasons. You can contact the bank to lift the restriction or try using a different card.Bank restrictions on cross-border/foreign currency transactions
Some banks default to disabling international or foreign currency payments. Please check with your bank to ensure cross-border payment permissions are enabled.
Suggested Actions:
First, please check that your credit card information is correct.
Contact your issuing bank to check for any payment restrictions, limit issues, or risk controls.
If the matter is urgent, try using PayPal, Apple Pay, or another available method to complete the payment.
If the issue still persists, please send a screenshot (including the error message and order information) to our support email at support@patpat.com, or contact customer service directly. We will assist you as soon as possible.