To ensure a smooth delivery experience, please note that address changes can only be made before your package is packed.
Customers who wish to manually change their address should follow these steps immediately:
For APP
How to Change Your Shipping Address
Log in to your PatPat account or retrieve your order using your email and order number for guest checkouts.
Navigate to the "My Order" section, view order details, and select "Modify Address" in the upper right corner.
Update your address details.
Upon successfully updating the shipping address, your order will reflect the change.
For WEB And H5
For web and H5 orders, you can only change the address before placing the order. Changes cannot be made after the order is placed. Please contact Customer Service if you need to change the address. (Changes can only be made before the package is shipped.)
Important Details
Please note that changes to Country/State/Province/Shipping method are not allowed post-order placement to avoid potential variations in shipping fees.
A Helpful Tip
If your order has already reached its destination country and you need an address change, track your package and contact the local courier. They can assist in redirecting the delivery to your preferred address. Thank you for your cooperation in ensuring accurate and timely deliveries!