Unable to check out
Updated over a week ago

Troubleshooting Checkout Issues

If you're encountering difficulties while trying to place an order, we understand your frustration. Here are some troubleshooting tips to help resolve the issue:

  • Ensure Your App is Updated

If using the PatPat mobile App, check if you have the latest version. Consider uninstalling and reinstalling the app. If on a webpage, try logging in and out, and ensure a stable internet connection.

  • Verify Checkout Details

Confirm that all details entered during checkout are accurate. Input your shipping address using English letters only, excluding special symbols (#, *, etc.). If the postal code or phone number is causing issues, try entering it without any spaces.

  • Explore Different Payment Methods

Consider using a different payment method available in your country. We recommend Paypal, a secure and convenient payment service. Visit Paypal to explore its features.

These steps usually resolve the issue, but if problems persist, please don't hesitate to contact us.

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