Coverage Area: PatPat will match the appropriate shipping carrier based on the customer’s delivery address. Some remote or special regions may have limitations.
Delivery Timeframe: The estimated delivery time for each region is based on what is displayed on the platform or indicated at checkout. Delays may occur due to uncontrollable factors such as customs clearance, pandemics, or weather conditions.
Shipping Fee Calculation: Shipping fees are calculated based on order amount, weight, or destination. Free shipping is available if certain conditions are met.
Scope of Responsibility: Once the package is handed over to the shipping carrier, the transportation risk is borne by the carrier. PatPat will do its best to assist with follow-ups.
Customer Responsibility: Please ensure that your shipping information is accurate. If a return occurs due to incorrect address or failure to receive the package, the customer will need to cover the associated costs.
PatPat Logistics Policy and Delivery Instructions
Updated this week