We understand your concern about the package! If the tracking information hasn’t been updated for a long time, it may be due to the following reasons:
Common Situations:
In long-distance or cross-border transit
Some routes require the package to pass through multiple countries or transit centers, and each step can take time. Tracking updates may temporarily pause during customs clearance.Holidays or peak shipping seasons
During major holidays like Christmas or Black Friday, warehouses and courier services may face high volumes and staff shortages, resulting in delays in processing.Uncontrollable factors
Severe weather, changes in customs policies, or local strikes may also slow down tracking updates.
What You Can Do:
If the tracking information hasn’t been updated for 5–7 consecutive days, you’re welcome to:
Contact the courier directly to check the package status;
Or simply provide us with your order number or tracking number, and our customer service team will help follow up with the logistics provider or step in to investigate.