Shipping and Delivery Explanation:
Once your order is shipped from the warehouse, a tracking number will be generated, and the package will be handled by the logistics carrier.
If the shipping company confirms that the package was lost or damaged in transit, we will assist you in applying for a reshipment or refund.
If the tracking shows “Delivered” but you haven’t received the package:
Please try the following steps first:
Check with family members, neighbors, or property management to see if someone received the package on your behalf.
Look around places where the courier might have left the package, such as the doorstep, front desk, or mailbox.
If you still can’t locate the package after checking, please contact customer service promptly.
To help us process your case quickly, please provide:
Order number
Tracking status screenshot
If applicable, a brief note confirming non-receipt from your property manager or neighbor.
Responsibility for Lost Packages:
We will do our best to help resolve the issue, but please note that in the following cases, responsibility may vary:
The user provided incorrect or incomplete address information.
The package was returned due to refusal to accept.
The user did not collect the package in time, or delivery failed due to personal reasons.