If you notice issues such as loose threads, buttons/zippers/accessories falling off during normal use or wear, please follow the steps below:
Check for workmanship defects
First, we recommend inspecting the stitched areas to see if there are any obvious manufacturing defects.
Please take detailed photos so we can better understand the issue and provide a quick resolution.Handling within the warranty period
If the item is still within the warranty period, you can submit a request to customer service along with the relevant photos.
We will assess the situation and arrange a return/replacement or offer partial compensation accordingly.