What Is Store Credit?
Store Credit is a special payment tool offered by PatPat, which can be used as cash when making purchases on our website or app.
When you receive Store Credit, it will automatically be added to your PatPat account. During checkout, you can choose to apply your available Store Credit balance to partially or fully pay for your order.
The value of Store Credit is equal to cash at a 1:1 ratio.
This means 1 unit of Store Credit equals 1 unit of your local currency when used at checkout.
How do I get store credit?
Store Credit is most commonly issued in the following situations:
When you receive a refund for a returned item and choose “Store Credit” as the refund method.
As a form of compensation for order issues or delays.
During certain promotions or special customer care programs.
How to Use Store Credit
If your PatPat account has a Store Credit balance, you can easily use it at checkout by selecting “Store Credit” as your payment option.
However, if you don’t see your Store Credit available during checkout, this may be due to one of the following reasons:
No available balance:
Your Store Credit balance is currently 0. When there’s no balance, the Store Credit option will not be displayed at checkout.You need to log back into your account:
Please log in again using this link: https://shopify.com/70538854643/account.
Once you log in successfully, your Store Credit will appear automatically at checkout.
Step-by-Step Login Guide
Step 1:
Click the link above and log in with your email address.
Enter your email, then click “Continue” and complete the robot verification.
Step 2:
After verification, a 6-digit code will be sent to your email.
Find the code in your inbox, enter it on the login page, and click “Submit.”
Step 3:
Once logged in, click “Shop” to return to the store and continue shopping.
Step 4:
Choose the items you wish to purchase. At checkout, you can select Store Credit to pay or partially deduct your order amount.
If your Store Credit has a balance, it will be displayed automatically; if not, it will not appear.
Please note:
Store Credit can only be used on PatPat’s official website or app, and cannot be withdrawn as cash.
If your account has a Store Credit balance, you can choose to apply it during checkout to complete your payment.
Store Credit does not expire, unless otherwise stated in specific promotional terms.Using Store Credit is a convenient and flexible way to save money on your future PatPat purchases.
If you’re unable to use your Store Credit in the PatPat App, please try again on the PatPat website.
(Our app is currently being upgraded, and some features are still being improved.)If your Store Credit balance is available but you still can’t use it even after re-logging in, please contact our Customer Service team for further assistance.