We’re here to help — no need to worry. 💛
If you don’t see your store credit during checkout, please try the steps below:
Check your selected country/region
Make sure the website or app is switched to the same country/region as your shipping address. Store credit can only be used in the correct region.Confirm your shipping address
Ensure the address you entered belongs to the same country/region shown on the website/app.Check product availability
Store credit won’t appear if an item in your cart is out of stock. Please confirm that all selected items are still available.Log out and sign back in
A quick refresh of your account can sometimes fix display issues.Still not working? We’re here for you.
If none of the above helps, please don’t worry — simply contact us, and our customer service team will be happy to assist you right away and make sure you can use your store credit smoothly.