Policy
Initiation of a return must occur within 30 days after the package is confirmed as delivered.
All returnable items must be unwashed, unworn, unaltered, undamaged, clean, and in their original condition with tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.
Please make sure not to include any items that are not from PatPat in the return package as we will not be able to return them.
Return shipping cost
Return postage costs depend on the logistics provider you choose.
At present, we have no restrictions on the choice of logistics provider, you can choose the logistics provider according to your own needs, and refer to the cost of the logistics provider.
Please Note:
Currently, we do not support exchanges. If you wish to replace your product we recommend opting for a refund to your PatPat wallet account, and then using the wallet to place a new order. This method will ensure a quicker refund than returning it to the original payment channel.