Cancel Order Operation
Eligibility
Web and APP Customers
Once your package has been packed and shipped, you cannot cancel it.
After placing an order on the PatPat website, you have 10 minutes to cancel your order.
During this period, your account will not be charged, and your order will not be processed or shipped.
After 10 minutes, the order amount will be automatically debited from your account and the order will be processed and shipped immediately. In this case, you cannot cancel your order yourself. You can contact our customer service team to cancel your order.
(Please note that customer service typically cancels orders within 12 hours of order placement. If you exceed this time, your order will be scheduled for shipment and cannot be canceled.)
How To Cancel - PatPat Account
Login to your account
Find your order
Enter order details, select "Cancel Order" After completing the cancellation process, you will receive an email confirmation. Once we receive and process your cancellation request, you will be issued a refund.
How To Cancel - Guest Checkout
Please contact our manual customer service to handle it for you.
Limitations
Orders can't be canceled after the order has shipped.
Orders can't be canceled if outside of the cancellation window.
Once a cancellation request is processed, it cannot be reversed.
Part of an order cannot be cancelled. If you wish to cancel some items, the whole order must be cancelled.