You can initiate a return in two ways:
1. Self-Service Return
Link to Self-Service Return:
2. Contact Customer Support
If you'd prefer not to process the return yourself, you can always contact our customer service team for help. When reaching out to our representative, please provide the following information to pull up the order quickly:
Order number
Email address or phone number you used during checkout
Need to Contact Our Customer Service Team?
Our customer service team is available 24/7 via live chat, email, or call. For more details, visit the link below:
https://helpcenter.patpat.com/en/articles/8679429-contact-us
Please note: PatPat offers a 30-day Return Policy in which you can exchange or refund your purchase. We are unable to process return/exchange/refund requests after 30 days.