Return Shipping Fee Policy
According to our return policy, the return shipping fee is covered by the customer.
The shipping cost depends on the logistics carrier you choose.
Currently, PatPat does not restrict which carrier you can use — you may select any logistics provider that best fits your needs and refer to their pricing for cost estimates.
For more information, please refer to our full Return Policy.
When PatPat Covers the Return Shipping Fee
PatPat will cover the return shipping cost only if the return is caused by our responsibility, including but not limited to the following cases:
The item did not arrive within the expected delivery time due to shipping delays.
The item is missing parts or accessories.
The item has stains, odors, or other quality issues.
The item is damaged, torn, or defective.
Required Proof for Reimbursement
If you are eligible for shipping fee compensation, please provide the following:
Proof of payment for the return shipping cost.
Return tracking number of the shipment.
Please note: both documents are required.
Without these proofs, we will not be able to process the shipping fee reimbursement, which may delay the normal return process.