About Refund Amount:
1.For orders with promotions or discounts
The refunded amount will reflect the adjusted price you paid.
To view the discounted item's amount, refer to your order summary in your account.
2.Shipping fees
Shipping fees are refunded only if orders are canceled before packaging.
3.Discounts, points
Discounts, points etc., provided during marketing campaigns are one-time use and cannot be returned after the purchase.
About Refund Method:
1. Refund to Original Payment Method
You can choose to have the refund returned to your original payment method.
Please note that it typically takes 7 to 15 business days for the payment platform and bank to process the refund and credit it to your account. The exact time may vary depending on your bank’s processing speed.
2. Refund to Store Credit
You can choose to have the refund issued as store credit. Store credit can be used for future purchases on our platform.
Please note that refunds issued as store credit are non-reversible and cannot be transferred back to your original payment method.
You can check the box to use store credit instead of payment/reduced payment on the payment screen. 1 store credit equals 1 USD.