We understand that this kind of amount discrepancy may be confusing, and we sincerely apologize for any inconvenience caused!
Common Causes of the Difference:
Your order amount is displayed in your local currency for estimation purposes only. The actual charge may differ due to the following reasons:
Exchange rate differences
The amount shown on the website is based on our recorded exchange rate for reference. The actual exchange rate is determined by your card-issuing bank.Bank fees or foreign currency conversion charges
Some banks may apply service fees or settle the transaction using their own exchange rates, which can cause slight discrepancies.
Suggested Actions:
Please contact your bank first to confirm the actual exchange rate used and whether any additional fees were applied.
If you're still unsure about the cause of the difference, feel free to provide the following information to our customer support team so we can assist you:
Order number
Bank statement or deduction screenshot (you may blur sensitive information)
You can reach out via online customer service or send an email to support@patpat.com. We’ll help you verify and explain the discrepancy as soon as possible.