We understand that waiting for your package can be frustrating, especially after paying customs duties.

Please be aware that once customs duties are paid, the customs clearance process is handed over to local customs authorities, and the processing time can vary depending on the customs office in your area. Unfortunately, we cannot provide an exact timeframe for this process.

If you haven't seen any tracking updates for your package in over 7 days after paying customs duties, please reach out to our friendly customer service team. They will be more than happy to assist you in checking the latest status of your package.

Additionally, if your package has exceeded the estimated delivery time, our customer service team will also discuss possible compensation options with you to make sure you're taken care of. Your satisfaction is our priority!

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