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Return Process(US)

If you are not sure how to operate the return, please refer to the following steps.

Updated over 2 months ago

We’ve partnered with Happy Returns to allow for quick, and environmentally sustainable returns in person across the U.S.

You can refer to the following to learn how to make a return with Happy Returns.


Step 1: Fill in order number and zip code

First, please enter your order number and postal code, then click 【Start Your Return】


Step 2: Choose your refund reason and refund method

Next, please choose your refund reason and method.


Step 3: Choose your return method

Finally, please choose how you'd like to send back the package.

There will be 2 options for you to choose.

Option 1: Return Bar

You'll get a QR code after submitting.

Using this code when you drop off your package at the Return Bar and your refund process will begin!


Option 2: Mail Back

Please remember to print the return label. Once you send out the package, we will initiate the refund process.

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