Will I be charged handling fees or taxes?
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
How will I be charged for customs and import charges?
PatPat has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Note: If you were charged fees, please keep related documents and we can make some compensation accordingly.
Will I be subsidized for customs fees?
After you have paid the customs duties and signed for the package, you can apply for a customs duty reimbursement by contacting our customer service team. Just provide your order number and the customs duty payment receipt. We will review and process the reimbursement based on our policies once we receive your receipt.
Can I get a refund if I refuse to pay customs duties?
If you've decided not to pay customs fees and have chosen to abandon your order, don't worry – you have the option to receive a refund.
After you've informed customs about your decision to refuse the package, please get in touch with our friendly local customer service team. We will work closely with our logistics partner, and as soon as the package is confirmed as returned, we will initiate the refund process to ensure your satisfaction.